Refunds & Cancellations

Standard food orders

• Once prepared, food orders are generally non-refundable for hygiene and safety reasons. If something isn’t right, please speak to us on the day and we’ll make it right.
• For advance orders, cancellations made 24+ hours before collection/service may be refunded in full.

Event bookings (trailer/catering)

• Deposit: A deposit may be required to secure the date; it’s deducted from the final balance.
• Cancellation by client:
  • 14+ days before event: full refund of deposit/fees.
  • 7–13 days: 50% refund of deposit; any special-order costs are non-refundable.
  • 0–6 days: deposit non-refundable; we’ll try to reschedule where possible.
• Cancellation by us: Full refund of amounts paid (or free reschedule) if we must cancel for reasons within our control.
• Weather & safety: We may adjust, pause or reschedule if conditions are unsafe. We’ll work with you on the best alternative.
• Balance & headcount: Final numbers due 7 days prior. Significant increases may affect pricing.

Faulty or incorrect items

If we made a mistake or something is not as described, contact us within 48 hours with details and photos where relevant. We’ll repair, replace or refund as appropriate.

Gift cards & vouchers

Non-refundable except where required by law. Lost or stolen cards cannot be replaced without proof of purchase.

How to request a refund

• Email hello@sticksnstones.ie with your name, order/booking number, date and reason.
• Approved refunds are issued to the original payment method within 5–10 business days (processing times vary by bank).

This policy doesn’t affect your statutory rights.